Refunds & Returns

Your satisfaction is our #1 priority. Therefore, you can request a refund or replacement for ordered products if:

✨ You receive the wrong item
✨ Your item is damaged or faulty
✨ You do not receive your item

Exchanges

We do not offer change of mind returns or exchanges.

We cannot issue a refund if:

✨ Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
✨ Your order is delayed due to exceptional circumstances outside our control (delivery delayed by a natural disaster or shipping partner error)

Requests for refund or replacement can be made by contacting us via email. To make a warranty claim please follow the steps on our Troubleshooting & Warranty Claims page.

Full Refund & Returns Policy can be found via our Terms & Conditions page here.