How long will delivery take?
Click here to find the latest delivery time estimates.
Do you offer wholesale or bulk discounts?
YES! Please click here to contact us with details of what you are looking to purchase and we’ll get back to you with a quote. Bulk discounts apply for purchases over $300.
Can I visit your shop in person?
At this stage we have chosen not to have a retail shop so that we can keep our prices as low as possible.
What does Backorder mean?
Occasionally, manufacturers will limit the amount of a product available. If this happens, we will mark the product’s availability as “Backorder” and process orders in the order in which they were received.
Orders containing both backorder and in-stock products will be separated so that in-stock products can be shipped immediately.
Your backorder item will ship when it becomes available.
For more information on Shipping & Delivery click here.
How do I search for products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
I cannot find the product I am looking for, can you help?
Contact us for any of your special lighting requests and if we can’t help, we’ll happily point you in the right direction.
What is PayPal Buyer Protection?
When you pay with PayPal, PayPal Buyer Protection offers you comprehensive protection if your transaction has a problem, such as if an item doesn’t arrive or is significantly not as described.
This is just an extra level of protection on top of Brightly Australia’s existing 100% satisfaction guarantee.
What is Afterpay?
Afterpay allows you to purchase from Brightly Australia’s online store and pay later in 4 easy interest-free instalments.
How does Afterpay work?
To pay with Afterpay:
Add your items to the cart
Select Afterpay as the payment option at the checkout
Signup or use your existing Afterpay account
Once approved, Brightly will despatch your order
Is there any interest on the amount paid?
No, there is no interest payable by you
Is there an order limit?
Yes, the maximum purchase amount using Afterpay on Brightly Australia is $2,000.
What are other terms and conditions I need to be aware of?
Full terms & conditions are available at https://www.afterpay.com/terms
How often is repayment?
Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.
How do I sign up for Afterpay?
Select Afterpay as a payment method (or visit the website).
You can register as you complete your purchase.
How do returns work with Afterpay?
Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.
Does Afterpay charge interest?
There is no interest payable by you if you place an order using Afterpay.
Can I place an Afterpay order with you over the phone?
Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.
Where can I find out more about Afterpay?